Accessibility Strategy

We are committed to providing an environment that welcomes everyone, regardless of their physical, sensory, social, spiritual, emotional or cultural needs. We are committed to taking positive action with regard to disability and to developing a culture of inclusion, support and awareness.

We review all our procedures and communication annually to check we have not unintentionally made it more difficult for different types of people to approach Compass either for work or for counselling.

When you come for counselling, we ask you to complete an optional questionnaire about your ethnicity and nationality and if you consider yourself disabled. We store this data anonymously and use it to compare with data on the local population. If we find that sections of the community are under-represented, we plan how to make our service more accessible to these groups. We will next be formally reviewing our accessibility in October 2021.

Some key messages from our Directors/Trustees Report to the year ending 31 December 2020

Compass Counselling is fortunate to have experienced Trustees who are responsible for the governance and safe running of the charity. Additionally, being an accredited service of the British Association of Counselling and Psychotherapy we are appraised annually by them. These ensure that Compass continues to meet both BACP ethical guidelines and its' charitable objectives.

Following the increasing demand for our charitable services in 2019, Compass entered 2020 in good shape, with more clients than ever. Clearly we were providing a valuable service in supporting and improving the mental health of people in the New Forest.

With the onset of the pandemic, methods of delivery had to change but I’m proud to say that high quality counselling has continued using remote methods over the phone or via Zoom. We have now returned to face to face work in Compass House.

We have always collected information from clients on their mental health and well-being at the beginning and end of counselling – a pleasing 63% report significant improvement – and this year we have also collected information using more quantifiable measures. 30% of clients report less physical illness, 20% reduced their medication and 18% have gone back into employment.

Fundraising continues to be an essential part of our activities as we get no funding from the NHS or central government. This year thanks to additional Covid related grants we have raised sufficient funds to avoid depleting our contingency funds.